To keep the mailbox collapsed even when a new message is being delivered, make sure that your Inbox and other folders that receive email (for instance by a rule) have been added to your Favorites list. To troubleshoot see Outlook doesn’t close. Note: As the folder state is being saved when you close Outlook, Outlook shutdown issues can prevent it from being saved so the folder state isn’t remembered when you start Outlook again. Of course, with Outlook, there are a few exceptions to these otherwise simple rules. If a folder is collapsed and a new message is delivered to one of its subfolders, the folder will automatically expand to that subfolder.Outlook should remember which folders were expanded or collapsed when you closed Outlook and should also start with this folder state again.While the expanding and collapsing can seem at random, there are 2 basic rules How exactly does it behave and how to keep all folders collapsed/expanded during and between Outlook sessions? Sometimes it looks like Outlook has a mind of its own and keeps expanding and collapsing your folders whenever it pleases. Others like to keep everything expanded so that they can easily reach each folder. Some of these people would like to keep everything collapsed for a cleaner and less jumpy Outlook interface. People with multiple mailboxes or a lot of folders can have quite a busy Navigation Pane and therefore also tends to look after it a bit more.
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